Client Services Assistant Director

Description : Client Services Assistant Director. Company : Northwestern Mutual. Location : Franklin, WI

AT NORTHWESTERN MUTUAL, WE ARE STRONG, INNOVATIVE AND GROWING. WE INVEST IN OUR PEOPLE. WE CARE AND MAKE A POSITIVE DIFFERENCE.

What's the role?

Characterized by planning, organizing and directing all activities of the business unit.
Responsible for the operations/strategic management, including the planning, organizing and directing of all activities and resources for an organizational unit or division.
Contributes to functional strategy development and driving it through the team.
Provides leadership to M2 managers; may also manage M1 supervisors and/or professional staff.
Has accountability for leading multiple teams, work groups, and types of work and negotiates cross-functionally on development and execution of initiatives.
Accountable for ensuring operational plans are aligned with departmental and business objectives
Accountable for ensuring that work of the team(s) managed flows smoothly with other areas within and across departments.
Leads and executes complex cross-departmental or cross-functional projects with accountability for setting strategy, managing scope, risk, business value, scheduling, and budgets.
Leads long range (1-3 years) organizational change, workflow, and CLI implementations.
Resolves complex problems that have implications beyond own area. Anticipates business issues, proactively evaluates complex problems, and develops/implements policies and procedure changes and/or service enhancements to continually seek opportunities to increase efficiencies and to improve the customer experience.


Bring your best! What this role needs:
  • Bachelor's degree in business or related field or an equivalent combination of education and progressively responsible work experience.
  • Minimum of eight years related experience including expertise in operations and/or the designated investment products (if applicable) that the position supports.
  • Proven leadership skills working with diverse teams in an operational environment where supervision and coaching were demonstrated. Typically this experience is gained by having five or more years of people management experience.
  • Superior management, human relations, and interpersonal skills to lead a group of people.
  • Experience with process improvement and workflow. Advocate for Continuous Learning Improvement efforts.
  • Good project management experience to include operational management and policies and procedures development.
  • Superior written and verbal communication skills.

Benefits:

  • Competitive base pay
  • 401K
  • Pension plan
  • Educational assistance
  • Performance based incentive pay
  • Medical, dental and vision insurance
  • Parental leave
  • Caregiver time off
  • ….and more

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

We will offer reasonable accommodations

#LI-POST

#IN-POST

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

GROW YOUR CAREER WITH A BEST-IN-CLASS COMPANY THAT PUTS OUR CLIENT’S INTERESTS AT THE CENTER OF ALL WE DO. GET STARTED NOW!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups